theDesk and subsidiaries and affiliated companies privacy policy
https://thedesk.com.hk/privacy-policy
1. Introduction
This Privacy Policy (“Privacy Policy”) applies to all users of and visitors to the [theDesk Website] (“Website”) and all services, products, software, as well as any other online features relating to the Website and all services, products and software content (the “Services”) provided by Gaowen Capital Limited T/A “theDesk” and any or all of its subsidiaries and affiliated companies (hereinafter also referred as “theDesk”, “we”, “our” or “us”).
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. We will ensure that all personal data submitted or collected through the Website or the Services or by other means are handled in strict adherence to the relevant data protection laws, including but not restricted to the Personal Data (Privacy) Ordinance in Hong Kong (“PDPO”).
If you have any questions or comments about this Privacy Policy, please contact us at (Hong Kong) +852 2961 4890 or Privacy@thedesk.com.hk
2. Collection of Information
We may collect and process the following personal data about you:
Your name, organization name, email address, phone number, contact data, device’s ID, your user preferences as well as all the data you supply to us and information provided by you when using the Services or Website.
We may collect and store certain information automatically when you visit our Website. Examples include the internet protocol (IP) address used to connect your computer or device to the Internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, the full URL clickstream to, through and from the Website, cookie identifier and your activity on our Website, including the pages visited.
3. Cookies
We use cookies to collect statistics and optimize the users’ experience. These cookies are used to store anonymous information including visitors’ preferences, and the pages on the Website that the visitor accessed or visited. It does not have the function of identifying an individual user of the Website. By continuing to use our Website, you are agreeing to the use of cookies on the site. However, please note that we have no control over the cookies used by third parties.
We also use cookies to measure the traffic and performance of our Website’s pages.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
4. Collecting, processing and using personal data
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to a Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given us your prior consent.
5. Third Party Data Processors
theDesk engages certain third parties that may process data submitted to theDesk to perform certain business-related functions and to increase our Service’s functionality. These companies assist with processing your payment, monitoring and analyzing how our Service is used and other services. When we engage another company to perform such functions, we may provide them with information, including Personal Information, Log Data and Account Information, in connection with their performance of such functions. These subprocessors are listed below, as may be updated by theDesk from time to time:
- Amazon Web Services, Inc.
- Intercom, Inc.
- Attribution Inc.
- Stripe, Inc.
- The Rocket Science Group LLC dba MailChimp
- OneSignal, Inc.
- Google Inc. (Google Analytics and GSuite)
- Albacross Inc.
- HubSpot Inc.
- OfficeRND.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. These third parties may analyze the data we provide, combine that data with publicly available data, and provide us with access to their analysis and reports.
6. Social Media
theDesk is also active on social media (e.g., Facebook, Instagram, LinkedIn etc.) and share information, images, and video with the public through unaffiliated external social media sites. We encourage you to read their policies. Remember that the social media sites are public, which means that anyone can see your posts, and your posts may even show up in search engine results.
While we will not edit comments, we may delete a comment from our page on a social media site if it, for example, does not relate to the post, promotes a commercial product or service, uses obscene, threatening, or harassing language, or if it is a personal attack or hate speech that targets or disparages any ethnic, racial, age, or religious group (or other legally protected group), or if it advocates illegal activity or violates copyright laws.
7. Purpose of processing your information
We may use information about you to deliver our Services to you under the terms of use agreed between us under a separate agreement. The processing of information in this way is necessary for us to provide you with the Services properly and to ensure the features function properly so that you have the best service possible. We may also use the information for evaluating and improving our Website, our Services, products, marketing, and user experience, and sending marketing and promotional communications. You may opt out from receiving our marketing communications from us at any time by clicking unsubscribe on any marketing communications or contacting the following email address: privacy@thedesk.com.hk
8. Data sharing
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or share your Personal Information with third parties without your consent.
We do share Personal Information with vendors who are performing services for theDesk, such as the servers for our email communications who are provided access to a user’s email address for purposes of sending emails from us. Those vendors use your Personal Data only at our direction and in accordance with our Privacy Policy.
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.
9. Data transmission
Your data is transmitted safely by using SSL protocol and encryption. We secure our Website and other systems by adopting the highest standard of technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
10. Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
11. Your rights
You have the following rights over the way your personal data is processed.
a) You have the right to request a copy of the personal information we have collected about you and to have any inaccuracies corrected. To make a request, please let us know by sending an email to privacy@thedesk.com.hk
b) You can ask us to correct or delete any personal information held about you when it is no longer required for fulfilment of the Services.
d) You can withdraw your consent for data processing.
e) Obtain a copy of your personal data, which you can use with another service provider.
f) You may make a complaint to the Office of the Privacy Commissioner for Personal Data (PCPD) if you believe that we have contravened any of your rights under the PDPO.
12. Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. It is your responsibility to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
13. Children’s Privacy
theDesk does not knowingly collect information from children under the age of 16. While we, and/or third-party vendors, host programmes for children under these ages, we do not knowingly communicate with children under 16. When we work with teams and groups with children under 16, the parents/guardians of the children are responsible for entering and managing their children’s information.
14. Changes to this privacy policy
This Privacy Policy may be updated from time to time. We encourage you to review this Website for the latest information on our privacy practices. Any amended Privacy Policy will be posted on our Website and can be viewed at the Privacy Policy page. If you continue to browse and use this Website, you are agreeing to accept and be bound by this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@thedesk.com.hk